Before emailing
Include the edition, AZTER version, Windows version, host application version, and a short description of what happened. Do not send license keys, payment card details, or confidential artwork unless support explicitly asks for a safe diagnostic sample.
- CorelDRAW or Illustrator edition
- AZTER version shown in Microsoft Store
- Exact host application version
- The step where the issue appeared
- Any visible error message
Quick checks
If the panel or menu is missing, save work, close the host application, reinstall the correct edition from Microsoft Store, and reopen the host. During the trial, confirm the computer can reach the internet.
- Use the Store edition for the correct design app.
- Keep source and output folders different.
- Check the completion summary for a per-file failure.